Privacy Policy

1. Information We Collect

1.1 Account and Contact Data

• Name, email address, mobile phone number (if you choose to provide it), company details, and Salesforce org identifiers.
• Support requests, onboarding details, and communication history.
• Communications consent records, including opt-in status, consent timestamp, the disclosure presented when consent was requested, and evidence of consent or revocation.
• Billing and subscription information handled through payment providers.

1.2 Service Configuration and Operational Data

• Connected provider settings, sync rule settings, and package configuration metadata.
• OAuth tokens and API credentials required to connect providers and services.
• System logs, error traces, usage metrics, and run telemetry needed for operations and support.

1.3 File and Record Data

• Cloud Storage Connect processes Salesforce file and record context as needed to execute sync and automation flows.
• Where and how content is stored depends on your selected provider configuration.
• If Managed Storage is enabled, file content is stored in configured cloud infrastructure for that feature.

1.4 Website Analytics

• We collect basic website analytics and performance information for cloudstorageconnect.com.
• This may include IP address (or anonymized form), browser type, device type, pages visited, and referring source.

2. How We Use Information

• Provide, secure, and operate Cloud Storage Connect.
• Process sync jobs, managed storage operations, and configured automations.
• Maintain subscriptions, billing, plan limits, and account management.
• Troubleshoot incidents, improve reliability, and prevent abuse.
• Respond to support requests and send service-related communications.
• Use your mobile number and communications opt-in data only with your consent to send optional SMS/text messages, product updates, support-related messages, and other communications.

3. Legal Bases (Where Applicable)

Where required by law (including GDPR jurisdictions), we process data under one or more of these legal bases:

• Contract performance to deliver requested services.
• Legitimate interests such as service security, support, and product improvement.
• Compliance with legal obligations.
• Consent, where consent is required.

4. Sharing and Processors

We share information only as needed to provide and support the Services, such as:

• Salesforce (platform operations and integration context).
• Cloud storage providers you connect (for sync and file operations).
• Infrastructure, analytics, communications, and payment providers used to run the service.
• Optional AI/automation runtimes only when those features are enabled by your org.

We do not sell personal information.

Mobile Communications Data

We do not sell, rent, or share mobile phone numbers, mobile opt-in information, or communications consent data with third parties for their marketing or promotional purposes. We may share this information only with service providers acting on our behalf as needed to deliver messages and operate the communications program, subject to appropriate restrictions, or when required by law.

5. Security

• Credentials and tokens are encrypted at rest and protected in transit.
• Access controls and audit trails are used to reduce unauthorized access risk.
• No system is perfectly secure, and you are responsible for your org-level access controls.

6. Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

• Service configuration and operational logs are retained per operational and compliance needs.
• OAuth credentials are removed on disconnect or account termination, subject to required retention controls.
• Website inquiry data is retained until no longer needed or deletion is requested where applicable.
• Consent and opt-out evidence, including consent status, timestamps, disclosure evidence, and STOP or other revocation requests, is retained as reasonably necessary to demonstrate compliance and honor your communications preferences.

7. International Data Transfers

Data may be processed in the United States and other jurisdictions where we or our providers operate. We use contractual and technical safeguards as required by applicable law.

8. Your Rights

Depending on location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object or request portability.

To exercise rights requests, contact us at compliance@getrealdev.com.

Communications Choices

You may revoke your SMS/text consent at any time by replying STOP to any message. We will honor the opt-out and stop optional text messages to that mobile number, except for a one-time opt-out confirmation where permitted. You may also revoke communications consent by contacting us at compliance@getrealdev.com.

9. Cookies and Tracking

We may use cookies or similar technologies for basic analytics, security, and site performance. You can control cookies through your browser settings.

10. Children's Privacy

Cloud Storage Connect is not directed to children. We do not knowingly collect personal information from children.

11. Policy Changes

We may update this Privacy Policy from time to time. Updates are effective when posted on this page.

12. Contact